DIPLOMA IN MANAGEMENT

The qualification is to provide the learner with the skills and capability to create an operational plan to move the organisation toward a strategic objective.

This is the specialist qualification which will make you competent in the field or planning, implementation and the leading of team through changes. Forget other narrowly focussed qualifications. This is an industry leading qualification taught by a specialist in the field.

Units Covered and Summary

Manage Operational Plan BSBMGT515A

http://www.ntis.gov.au/Default.aspx?/trainingpackage/BSB07/unit/BSBMGT515A

This unit describes the performance outcomes, skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation's operational plan.

Manage operational plan is about how the organisation reaches its organisational objectives with the use of the below. Operational plans involve specific targets including;

1. Sales budgets
2. Capital Expenditure Budgets
3. Cash flows
4. specific  KRA's and KPI's
5. Project planning and action plans/activities
6. Organisational Chart
7. Position description with corresponding KPI's and KRA's

Manage Workforce Planning BSBHRM504A

http://www.ntis.gov.au/Default.aspx?/trainingpackage/BSB07/unit/BSBHRM504A

This unit describes the performance outcomes, skills and knowledge required to plan workforce strategies to achieve organisational goals and objectives. It includes aligning workforce objectives with business plans, analysing labour market trends and predictions, and designing strategies and succession plans to ensure a competent and appropriately diverse workforce is available to meet anticipated changes.

This unit is about creating new organisational structures and or restructuring the existing organisation.  Plans may include;

1. analysis of current workforce
2. Future allocation of the workforce
3. Training Plans
4. Coaching mentoring plans
5. Cascading coaching/mentoring plans
6. 30 to 90 day action plans
7. who will the employees be and how will you resource
8. Recognition programs, engagement programs

Recruit, Select and Induct Staff BSBHRM402A

http://www.ntis.gov.au/Default.aspx?/trainingpackage/BSB07/unit/BSBHRM402A

This unit describes the performance outcomes, skills and knowledge required to execute tasks associated with the recruitment cycle.

This unit is to enable the learner to deal with a changing workforce in order to get results and meet outcomes. Topics covered;

1. Where to recruit
2. How to recruit
3. Types to recruit
4. Cost of recruitment
5. Interview strategies
6. Use personality type tools
7. Policy and procedures for induction
8. Job Descriptions
9. Performance appraisals and performance management systems
10. Dismissal and conflict resolution processes 

http://www.ntis.gov.au/Default.aspx?/trainingpackage/BSB07/unit/BSBMGT502B

This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

1. Managing and developing teams and individuals
2. Decision making process
3. Bench marking
4. Feedback and Reviews
5. Documentation 

http://www.ntis.gov.au/Default.aspx?/trainingpackage/BSB07/unit/BSBWRK509A

This unit describes the performance outcomes, skills and knowledge required to manage industrial relations matters within an organisation, with day to day involvement. It includes strategic planning and policy development for industrial relations as well as negotiation, conflict management and dispute resolution.

1. Manage budgets
2. Manage industrial disputes
3. Workers compensation policy
4. payment structures
5. industrial awards
6. AWA/EBA
7. Harmonisation of processes
8. Setting KRA's and KPI's
9. Outsourcing and cost benefit analysis
10. Compassionate leave, long service leave, Carers leave, Parental leave, Community Service leave, Leave without pay and remuneration.
11. Training Team to manage team members

Manage Budgets and Financial Plans BSBFIM501A

http://www.ntis.gov.au/Default.aspx?/trainingpackage/BSB07/unit/BSBFIM501A

This unit describes the performance outcomes, skills and knowledge required to undertake financial management within a work team in an organisation. This includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances, and reviewing and evaluating effectiveness of financial management processes in line with the financial objectives of the work team and the organisation.

1. Cash flows
2. Budgets
3. Auditing
4. Profit and loss
   

Manage Quality Customer Service BSBCUS501B

http://www.ntis.gov.au/Default.aspx?/trainingpackage/BSB07/unit/BSBCUS501B

This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

1. Customer service delivery strategy and training strategy
2. Research demand for product or service
3. What are the metrics for service
4. Surveys, questionnaires, budgets
5. online presence
6. Social media
7. Complaints and testimonials
8. Community presence and networking
9. Team member service levels
10. Auditing progress
11. Trade practises act and how it affects the business.

Ensure Safe Workplace BSBOHS509A

http://www.ntis.gov.au/Default.aspx?/trainingpackage/BSB07/unit/BSBOHS509A

This unit describes the performance outcomes, skills and knowledge required to establish, maintain and evaluate the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area in accordance with OHS legal requirements.

1. Set up of committee
2. Workers compensation management
3. return to work policy
4. Inductions
5. Training logs